24 Comments
User's avatar
⭠ Return to thread
Jorge G Coelho's avatar

Fulfilling job positions many times become a case when there's a stressing demand on the Exec team to ship replies, when the questions haven't been formulated, let alone having a critcal framing of the questions themselves. To this day, I see positions being opened where not a single experiment has been done with Robotic Process Automation, perpetuating tasks that are simply inhumane.

“The most serious mistakes are not being made as a result of wrong answers.

The true dangerous thing is asking the wrong question.” Peter Drucker

Expand full comment
Jennifer Pahlka's avatar

100%

With some automation, we can still hire people to work in those systems, but focus them on higher value work that values human to human interaction.

Expand full comment
Jorge G Coelho's avatar

…and offer training to reposition people either higher in the stack or in a totally different domain like human/community support (wide and urgently needed spectrum here)

Expand full comment